Privacy policy
Agape UK - SVG is committed to protecting your data and your privacy. We aim to ensure that any information you give us is held securely and safely.
Please read this policy carefully, along with our Terms and Conditions and any other documents referred to in this policy, to understand how we collect, use and store your personal information.
Agape UK - SVG (Registered Charity) Registered Company Number 1049410, which supports the efficient fundraising and income-generation activities of the charity, and whose activities are also covered by this policy.
The websites referred to in this statement is www.agapeuk-svg.co.uk
Agape UK - SVG holds and processes personal details in accordance with the General Data Protection Regulations and the Data Protection Act 2018
If you have any questions about this policy or how your data is handled, please write to:
The Data Protection Officer
Agape UK - SVG
c/o Shiloh Worship Centre
61-69 Bensham Grove
CR7 8DD
Our Data Protection Officer
· Purposes
· Consent
· What are our legitimate interests
· Special category personal information
· Credit and debit card information
· Where does this information come from
· Cookies
· Changes to our privacy statement
· What to do if you are not happy
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Data protection
Agape UK - SVG takes data protection very seriously.
As you use our website, get in touch with us, or take part in our campaigns and activities, we collect information. This deepens our understanding of what you are interested in and helps us to improve the quality and relevance of all of our communications with supporters.
Agape UK - SVG and its subsidiary will never share your information with another organisation for their own marketing purposes and we will never sell your information for any reason whatsoever. We know that this is important and want to reassure you that you are always in control of how we use your personal information in regard to marketing and fundraising activities.
We do however need to collect and use your personal information for carefully considered and legitimate business purposes, which will help to ensure that we can run Agape UK - SVG efficiently, raise funds effectively and deliver our charitable programmes.
This policy will set out what data we collect, how we will use it, what the legal basis for this is, and outline what your rights are in respect of your personal data.
Purposes
The main reason we will use your personal information will be to help us effectively carry out our charitable activities, through your involvement in our campaigns and events or to help us raise funds to carry out our work.
We will always endeavour to be clear, honest and transparent with you whenever we collect and use your personal data. The overview below summarises the different reasons why we may collect and use your data. We may not use your personal information for all of these purposes, it will depend on the nature of your relationship with us, and how you interact with Agape UK - SVG as an organisation:
1. Fundraising, campaigning and marketing: Like all major charities, we have a range of fundraising and marketing activities that are designed to raise income or promote the aims and objectives of the charity. We use a range of marketing activities and channels such as direct marketing and face-to-face activity, advertising (print, broadcast and digital) and public relations for marketing, fundraising, and income generation. This may include talking to you about specific disaster appeals, promoting ongoing campaigns in which you can play an active role, competitions, commercial trading activities, sponsorships, events or volunteering opportunities. We may also ask if you are able and prepared to Gift Aid any of your donations.
2. Delivery of core charitable services: Delivery of our core charitable activities may require the recording of our beneficiaries' contact details, their eligibility for our charitable services, records of financial transactions and communications. We may also need to use your personal information for the prevention of fraud and to identify any misuse or abuse of our services.
3. Interaction with local partners: Delivery of our core charitable activities is often done in partnership with local churches. As part of our relationship we may collect and store contact details of staff and volunteers, records of financial transactions and communications documents. We may also need to use partner staff and volunteer personal information for the prevention of fraud anti-diversion and anti-money laundering purposes.
4. Management of volunteers: If you are one of our valued volunteers we may need to use your personal information to manage your volunteering activities, deliver training, involve and update you on our projects and campaigns and to ensure your safety. This may include sending you newsletters or information about our fundraising appeals so that you are best equipped to perform your role and advise the public about our work.
5. Retail trading: Through the Present website Agape UK – SVG will also use your information to process the purchase of any items and for the recovery of Gift Aid, where you have completed a Gift Aid declaration.
6. Analysis, targeting and segmentation: In order to fund our vital work responding to emergencies and providing aid to people, we have to communicate our aims and objectives and ask people for financial support.
7. Research: We may collect data in order to carry out research on our supporter base. This is in order to improve our communications and ensure that we understand how best to interact with our valued supporters.
8. Profiling: The use of publicly available sources helps us determine what support we should ask you for and helps us engage you in activities that are relevant to your areas of interest and influence. personal information being used for profiling or analysis by contacting info@agapeuk-svg.co.uk
9. Due diligence research: Agape UK - SVG’s trustees have a duty to ensure that there is no reputational or financial risk to accepting a donation or other kind of support. We may therefore use publicly available sources to carry out due diligence on you to ensure that we are fundraising within the law. For more information on the circumstances this may apply in and the type of information required please visit the Charity Commission.
10. Staff administration: Agape UK - SVG employs a number of staff both in the UK and abroad, who are crucial to both delivering our programmes and raising the funds to provide our charitable services
11. Lawful processing Agape UK - SVG, like all organisations in the UK, needs a lawful basis to collect and use your personal data. The law allows for six legitimate purposes which organisations can rely on to legally process people’s personal data. Of these, only three are relevant to charities for the type of activities listed above:
· Information is processed on the basis of an individual’s consent.
· Information is processed in line with a contractual relationship.
· Information is processed on it being a legitimate interest for Agape UK - SVG to do so.
We will also comply with legal requests where disclosure is required or permitted by law (for example to government bodies, statutory bodies, or law enforcement agencies for tax purposes, where it is in the public interest, or the prevention and detection of crime, subject to appropriate protection in law).
Consent
Agape UK - SVG will always ask for your consent to send you marketing by email, SMS and Whatsapp. We will also ask you for your consent before contacting you by telephone for the purpose of marketing.
Publicity and income generation:
· Conventional direct marketing by direct mail and other forms or marketing, publicity or advertisement.
· Unsolicited commercial or non-commercial messages, including campaigns, income generation or charitable fundraising.
· Unsolicited communications to Churches and other organisations, for example schools, with whom we work closely in order to publicise our appeals and campaigns.
· Personalisation to tailor and enhance the supporter experience in our digital and postal communications.
· Exercise of the right to freedom of expression or information, including in media and the arts.
· Analysis, targeting and segmentation to develop fundraising strategy and improve communication efficiency.
· Processing for research purposes.
· Profiling, including the use of publicly available information.
Operational management:
· Employee and volunteer recording and monitoring for recruitment, safety, performance management or workforce planning purposes
· Processing for historical, research or statistical purposes.
Financial management and control
· Processing of financial transactions and maintaining financial controls.
· Prevention of fraud, misuse of services, or money laundering.
· Enforcement of legal claims.
Purely administrative purposes
· Responding to any solicited enquiry from any of our stakeholders.
· Administration of direct debits and other existing financial transactions.
· Administration of Gift Aid.
· Providing 'thank you' communications and receipts.
· Maintaining 'do not contact' lists
When we use your personal information, we will always consider if it is fair and balanced to do so and whether it would be within your reasonable expectations that we would use your data in this way.
We will balance your rights and our legitimate interests to ensure that the way in which we use your data never goes beyond what you would expect and is not unduly intrusive or unfair.
What information we collect
We collect and use personal information such as names and address details, as well as other contact information such as email addresses and telephone numbers. We also collect information about the services individuals use on our website, including any purchases or financial transactions made and any marketing preferences given.
We maintain a record of communications that we send to supporters, and will also log any communications that supporters send to us. In some limited cases we may collect some publicly available information about supporters, including company directorships, and your interests. If an individual attends a Agape UK - SVG event it is possible that photographs may be taken, and information on how to opt-out of those photographs being used will be posted. If an individual calls our supporter care team, the call may be recorded for quality and training purposes.
If supporters have made a donation to Agape UK - SVG and kindly agreed to Gift Aid that donation we must record the fact that they are a UK tax payer and we have to maintain a record of the amount of Gift Aid we have collected.
Special Category personal information
Under data protection law, certain categories of personal information are recognised as particularly sensitive, including health information, race, religious beliefs, and political opinions (‘special category personal data’). In limited cases, we may collect special category personal data about you.
We would only collect special category personal data if there is a clear reason for doing so, as outlined earlier in this policy, such as where we need this information to ensure that we provide appropriate facilities or enable you to participate in an athletic event (such as a marathon, where we would need prior knowledge of any relevant medical conditions).
We will only use sensitive information provided to us for the purpose it is provided.
Credit and debit card information
If you use your credit or debit card to donate to us, or buy something online, we pass your card details securely to our payment-processing partner as part of the payment process. We do this in accordance with the Payment Card Industry Security Standard and don’t store the details on our website or databases.
Where does this information come from?
The vast majority of personal data we hold is given to us directly by our supporters, customers, partners, beneficiaries and volunteers in the course of them interacting with our services, program delivery, websites, or fundraising activities. We may also receive your personal information when you donate to Agape UK - SVG through third party services such as Just Giving, Virgin Money Giving, or BT Donate.
We may occasionally use third party organisations to provide us with further details of individuals who have expressed an interest in Agape UK - SVG and have agreed to receive communications from Agape UK - SVG.
In some situations we may update our supporters, clients and volunteers personal information using other agencies; for example, to check we have a valid and deliverable postal address, or to check if you are on the telephone preference service or fundraising preference service.
Data retention
Agape UK - SVG removes personal data from our systems in line with our data retention policy and schedules. The length of time each category of data will be retained will vary on how long we need to process it, the reason it is collected, and in line with any statutory requirements.
After this point the data will either be deleted or rendered anonymous. In certain specific situations, for example where a supporter has kindly pledged a legacy to Agape UK - SVG in their will, we will maintain their details up to the time when we need to carry out the legacy administration and communicate effectively with their family.
Data sharing
We will only use your information within Agape UK - SVG for the purposes for which it was obtained. Agape UK - SVG will not, under any circumstances, share or sell your personal data with any third party for their own marketing purposes, and you will not receive marketing from any other companies, charities or other organisations as a result of giving your details to us.
In some circumstances Agape UK - SVG may share the personal data of staff and
Your data protection rights
Where Agape UK - SVG is using your personal information on the basis of your consent, you have the right to withdraw that consent at any time. You also have the Right to be Informed: You have the right to be told how your personal information will be used. This policy document, and shorter summary statements used on our communications, are intended to be a clear and transparent description of how your data may be used.
Right of Access: You can write to the Data Protection Officer asking what information we hold on you and to request a copy of that information. In accordance with the Data Protection Act 2018, we will comply with your request as soon as we are able, and at most 30 days once we are satisfied you have rights to see the requested records and we have successfully confirmed your identity.
Right of erasure: You have the right to be forgotten (i.e. to have your personally identifiable data deleted from our systems). In many cases we would recommend that we suppress you from future communications, rather than data deletion. Certain specific categories of personal data may not be deleted where, for example, a specific legal statute compels us to retain data for a set time period.
Right of rectification: If you believe our records are inaccurate you have the right to ask for those records concerning you to be updated.
Right to restrict processing: In certain situations you have the right to ask for processing of your personal data to be restricted because there is some disagreement about its accuracy or legitimate usage.
Right to data portability: Where we are processing your personal data under your consent the law allows you to request data portability from one service provider to another. This right is largely seen as a way for people to transfer their personal data from one service provider to a competitor and is unlikely to be relevant to your relationship with Agape UK - SVG.
Right to object: You have an absolute right to stop the processing of your personal data for direct marketing purposes.
Right to object to automated decisions: In a situation where a data controller is using your personal data in a computerised model or algorithm to make decisions 'that have a legal effect on you', you have the right to object. This right is more applicable to mortgage or finance situations. Agape UK - SVG does not undertake complex computerised decision making that produces legal effects.
Data security
We maintain a high level of physical and electronic security in relation to the collection, storage and disclosure of your information. We take reasonable steps to ensure that any information we hold about you is protected. We use Secure Socket Layer (SSL) software, which encrypts information given over the internet to protect all personal data as soon as it is possible.
The software scrambles data transmitted between your computer and our server, where it is unscrambled securely. While we make every reasonable effort to ensure that information sent to us is done so securely, we cannot warrant the security of information transmitted to us through the internet. When you transmit information to us via the internet, you do so at your own risk.
Cookies
Agape UK - SVG uses cookies. Cookies are small text files on your device (computer, smart phone etc). They are made by your web browser when you visit a website. Every time you go back to that website, your browser will send the cookie file back to the website's server. They improve your experience of using a website, for example, by remembering your preference settings and by measuring your use of a website to ensure that it meets your needs. Cookies can also be used to show you relevant Agape UK - SVG content on social media services such as Facebook – these are known as 'retargeting' or 'advertising' cookies. For information on the types of cookies we use, how we use them and how you can control your cookie preferences, see Agape UK - SVG’s Cookies Policy
Use of IP addresses
We collect IP addresses to obtain aggregate information on the use of this website. An IP address is a number assigned to your computer by a web server when you're on the web. When you are on our site, we have a server that logs your computer's IP address. We only use the information we find out from tracking IP addresses in the aggregate, such as how many users entered a specific area of our site, and not to track a specific IP address to identify an individual user.
Changes to Agape UK - SVG's privacy statement
From time to time, we will make changes to this statement to keep it up to date and relevant. Please make sure you check regularly to see what's changed. This statement was last updated on 14 April 2020.
What to do if you are not happy?
In the first instance, please talk to us directly so we can help resolve any problem or query. Our friendly Supporter Care team can help, or you can contact our data protection officer by emailing agapeuk-svg.co.uk You can also register with the fundraising preference service (FPS).